Return Policy | Política de devolução

At Brazil Connection by MINAS, we strive to ensure you are completely satisfied with your purchase. If you need to return an item, please review our policy below.

1. Return Eligibility

  • Returns are accepted within 14 days of purchase.
  • Items must be unused, in original packaging, and with a receipt.
  • Frozen and Cold items are NOT eligible for return or refund.

2. Refunds

  • Refunds will be processed to the original payment method.
  • Shipping costs are non-refundable.
  • If the return is approved, you will receive the refund within [X] days, depending on your payment provider.

3. How to Initiate a Return

To request a return, please contact us at:
📧 Email: info@brazilconnection.ca
📞 Phone: +1 (587) 893-9066
📍 Store: 136 2 Street SW, Calgary AB T2P 0S7

Please provide your order number and reason for the return. We will guide you through the next steps.

4. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, contact us within 14 days of receiving your order.